These Terms and Conditions set out the legal agreement between you and 33Spin Casino regarding access to and use of the 33Spin Casino website and services by residents of Australia. By creating an account, depositing funds, or placing bets, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as amended from time to time.
1. Definitions
In these Terms and Conditions, the following definitions apply: “Casino”, “we”, “us”, or “our” means 33Spin Casino and any affiliated entities providing the services; “Website” means any online platform, mobile site, or application operated under the 33Spin Casino brand; “User”, “player”, or “you” means any natural person who has registered an account or otherwise uses the services; “Account” means the registered player account opened and maintained with the Casino; “Services” means any gambling, betting, gaming, or related services made available on the Website.
2. Eligibility and Legal Requirements
Use of the Website is strictly limited to individuals who are at least 18 years of age and who have full legal capacity to enter into binding contracts under the laws applicable in their Australian state or territory of residence. You are solely responsible for verifying that online gambling is legal in your jurisdiction and that you are not prohibited from using the Services. Employees, contractors, and agents of the Casino, as well as their immediate family members, may be restricted from participation where required by law or internal policy.
3. Account Registration
To access real-money Services, you must complete the registration process and provide accurate, complete, and current information, including your full name, date of birth, residential address in Australia, email address, and any other details requested. You agree to update your information promptly if it changes. Each player is permitted to hold only one Account. Duplicate, shared, or anonymous accounts are prohibited and may be closed without prior notice, with balances and bonuses potentially forfeited where justified under these Terms and Conditions.
4. Verification and Know Your Customer (KYC)
In accordance with applicable laws and regulatory standards, including anti-money laundering and counter-terrorism financing obligations, we may at any time request verification of your identity, age, and address. This may include provision of certified copies of identity documents, proof of address, and payment method details. Until verification is completed to our reasonable satisfaction, we may restrict or suspend deposits, wagers, or withdrawals. Failure to provide accurate or sufficient documentation may result in Account closure and reporting to relevant authorities.
5. Account Security and Access
You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account. You must not share your username or password with any third party or allow any other person, including minors, to access your Account. If you suspect that your Account has been compromised, you must notify us immediately and change your password. We are not liable for losses arising from unauthorised access where you have failed to implement reasonable security measures.
6. Deposits and Withdrawals
Deposits and withdrawals must be made using payment methods registered in your own name and permitted under Australian law. Minimum and maximum transaction limits, processing times, and any applicable fees will be communicated on the Website and may vary by method. We reserve the right to request additional verification before processing withdrawals, particularly in cases of large or unusual transactions. Where required by law or internal policies, we may delay, block, or reverse transactions and may report suspicious activity to relevant authorities without prior notice.
7. Currency and Fees
The primary operating currency of the Casino will be specified on the Website. If you use a payment method in a different currency, your bank or payment provider may apply currency conversion rates and fees, for which we are not responsible. We may introduce reasonable administrative fees for specific services, provided such fees are clearly disclosed in advance on the Website.
8. Bonuses and Promotions
Bonuses, free spins, cashback offers, and other promotions are subject to specific terms and wagering requirements, which are published on the relevant promotion page. By accepting a bonus, you agree to be bound by those additional conditions, including any restrictions on eligible games, maximum bet sizes, and withdrawal limits. We reserve the right to modify, suspend, or withdraw any promotion at our discretion, provided that changes do not adversely affect rights already accrued under an accepted offer, except where required by law or regulatory direction.
9. Game Rules and Fair Play
Each game offered on the Website is governed by its own rules, pay tables, and return-to-player information, which you must review before participating. You agree to use the Services solely for legitimate entertainment purposes and not to engage in collusion, use of automated tools or bots, exploitation of software errors, or any other unfair or fraudulent conduct. We may void bets, withhold winnings, and close Accounts where we reasonably determine that game integrity or fair play has been compromised.
10. Responsible Gambling
The Casino supports responsible gambling and provides a range of tools to help you manage your activity, including deposit limits, loss limits, session reminders, time-outs, and self-exclusion options. You may request the activation or adjustment of these tools via your Account settings or customer support. If you self-exclude, you agree not to attempt to open new Accounts during the exclusion period. We will take reasonable steps to enforce responsible gambling measures, but you remain ultimately responsible for your gambling decisions and behaviour.
11. Prohibited Jurisdictions and Use
Access to the Services may be restricted or prohibited in certain Australian states or territories or in other countries due to local regulations. You must not use any technical or other means, including VPNs or proxy servers, to circumvent geographic or legal restrictions. If we determine that you have breached this clause, we may void bets, cancel bonuses, and close your Account, and any funds may be handled in accordance with applicable law and these Terms and Conditions.
12. Intellectual Property
All content, software, trademarks, logos, and other intellectual property displayed on the Website are owned by or licensed to the Casino and are protected by applicable laws. You are granted a limited, non-transferable, non-exclusive licence to access and use the Website for personal, non-commercial purposes only. You must not reproduce, modify, distribute, or create derivative works based on any part of the Services without our prior written consent.
13. Privacy and Data Protection
Your personal information is collected, used, stored, and disclosed in accordance with our Privacy Policy and applicable Australian privacy legislation. By using the Services, you consent to our processing of your data for purposes including identity verification, transaction processing, responsible gambling, security, and compliance with legal obligations. We may share your information with regulators, law enforcement, payment providers, and other third parties where required or permitted by law.
14. Suspension and Termination of Account
We may suspend or terminate your Account at our reasonable discretion, including but not limited to cases of suspected fraud, breach of these Terms and Conditions, chargebacks, abusive behaviour, or regulatory requirements. You may close your Account at any time by contacting customer support, subject to settlement of any outstanding obligations. Upon termination, any remaining real-money balance, excluding bonuses and winnings derived from bonuses, will be paid out to you where legally and contractually permitted.
15. Limitation of Liability
To the maximum extent permitted by law, the Casino is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services, including loss of profits, data, or business opportunities. Our total aggregate liability to you in connection with any claim shall not exceed the amount of your net deposits made in the three months preceding the event giving rise to the claim. Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded under Australian consumer law.
16. Changes to Terms and Conditions
We may amend these Terms and Conditions from time to time to reflect legal, regulatory, technical, or operational changes. The updated version will be published on the Website with the effective date. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the changes, you must stop using the Services and request closure of your Account.
17. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws applicable in the relevant Australian jurisdiction specified on the Website. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of that jurisdiction. Before commencing formal proceedings, both parties will use reasonable efforts to resolve disputes through customer support channels and, where available, external dispute resolution schemes.
18. Contact Information
If you have any questions regarding these Terms and Conditions, your Account, or the Services, you may contact our customer support team using the contact details provided on the Website. All communications may be recorded and retained for compliance, training, and dispute resolution purposes in accordance with applicable laws.