This Privacy Policy explains how 33Spin Casino collects, uses, discloses and protects personal information of users located in Australia who access or use the website and related services. By registering an account, accessing or using the services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, in accordance with applicable Australian privacy and data protection laws.
1. Data Controller and Scope
33Spin Casino acts as the data controller in respect of personal information processed in connection with the operation of its online casino platform and related services. This Privacy Policy applies to the website, mobile versions, applications, customer support channels and any other online interfaces through which Australian residents access the services of 33Spin Casino.
2. Categories of Personal Information Collected
33Spin Casino may collect and process the following categories of personal information about you when you use the website or services from Australia: identification data such as full name, date of birth, residential address, nationality and government issued identification details as required for verification; contact details such as email address, telephone number and preferred communication language; account data such as username, encrypted password, security questions and account preferences; transactional and financial data such as deposit and withdrawal history, selected payment methods, partial payment instrument details as permitted by law and records of account balances and bonus use; technical and device information such as IP address, browser type and version, operating system, device identifiers, time zone settings and referring URLs; usage and interaction data such as pages visited, session duration, clickstream data, game history, betting patterns and responsible gambling settings and limits; and compliance and risk management data such as records generated for anti money laundering checks, fraud prevention, self exclusion, account restrictions and dispute resolution.
3. Legal Basis and Purposes of Processing
33Spin Casino processes personal information only where there is a lawful basis to do so under applicable Australian and international data protection standards. The main purposes and corresponding legal bases include performance of a contract in order to create and manage your account, process transactions, provide games and related services and deliver customer support; compliance with legal obligations including obligations relating to anti money laundering, counter terrorism financing, age and identity verification, responsible gambling, record keeping and reporting to competent authorities; legitimate interests pursued by 33Spin Casino such as maintaining the security and integrity of systems, preventing fraud and misuse, improving products and services, conducting analytics and protecting legal rights; and consent where required, for example for certain categories of marketing communications, specific cookies or additional data uses not covered by the above legal bases.
4. Use of Personal Information
In line with the purposes listed above, 33Spin Casino may use your personal information to register and administer your player account, verify your identity and eligibility to use the services from Australia, process deposits, withdrawals and other financial transactions, operate games and gaming sessions, calculate and pay out winnings, respond to your requests and provide multi channel customer support, configure and maintain responsible gambling tools, including limits, time outs and self exclusion, monitor activity for fraud, abuse, money laundering or other prohibited conduct, enforce the terms and conditions and other applicable policies, conduct statistical and performance analysis to enhance the user experience and technical performance, and send service related and legally required communications and, where permitted, marketing communications in accordance with your preferences.
5. Cookies and Similar Technologies
The website of 33Spin Casino uses cookies and similar tracking technologies to ensure proper functioning, enhance user experience and perform analytics. Functional cookies are necessary for core features such as login, session management and security. Preference cookies may store information about your language settings and display options. Analytics cookies help measure and understand how visitors from Australia interact with the website to improve content and usability. Where required by law, non essential cookies will only be placed on your device after you have provided consent via the cookie banner or settings. You may adjust your browser settings to block or delete cookies, but this may affect the availability or performance of certain features.
6. Data Sharing and Disclosures
33Spin Casino may share personal information with carefully selected third parties only to the extent necessary for the purposes described in this Privacy Policy and subject to appropriate contractual safeguards. Categories of recipients may include payment service providers and financial institutions for processing deposits, withdrawals and related verifications; identity verification and anti money laundering service providers; information technology and hosting providers responsible for infrastructure, maintenance, security and data storage; analytics and service optimisation providers assisting with performance monitoring and product improvement; customer support and communication service providers; and regulatory, law enforcement or governmental authorities where disclosure is required by applicable law, regulation or legal process, or necessary to protect the rights, safety or legitimate interests of 33Spin Casino, its users or third parties.
7. International Transfers of Data
Your personal information may be transferred to and processed in countries outside Australia, including jurisdictions that may not provide the same level of data protection as your country of residence. In such cases, 33Spin Casino implements appropriate safeguards designed to ensure that your information remains protected in accordance with this Privacy Policy and applicable legal requirements. These safeguards may include contractual clauses, technical and organisational security measures and careful selection and monitoring of service providers that handle personal information on behalf of 33Spin Casino.
8. Data Retention
33Spin Casino retains personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations and to resolve disputes and enforce agreements. Retention periods may vary depending on the category of data and applicable legal requirements, particularly in relation to anti money laundering, financial reporting and responsible gambling obligations. When personal information is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, 33Spin Casino will take reasonable steps to delete, anonymise or securely store it in an archived form.
9. Data Security
33Spin Casino implements appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. Such measures may include encryption, access controls, secure network architectures, monitoring of systems for vulnerabilities and incidents and internal policies governing the handling of personal information. While 33Spin Casino strives to maintain a high level of security, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure, and users are responsible for maintaining the confidentiality of their login credentials and for promptly notifying customer support of any suspected unauthorised use of their account.
10. Rights of Australian Users
Subject to applicable law, users located in Australia may have certain rights in relation to their personal information processed by 33Spin Casino. These rights may include the right to request access to personal information held about you, the right to request correction of inaccurate, incomplete or outdated information, the right to request deletion of personal information where it is no longer necessary for the purposes for which it was collected and where there is no overriding legal obligation to retain it, the right to object to or request restriction of certain types of processing, and the right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out before such withdrawal. Requests to exercise these rights will be assessed in accordance with applicable legal requirements and may require verification of your identity.
11. Direct Marketing Communications
Where permitted by law and subject to your preferences, 33Spin Casino may send you marketing communications about its services via email, SMS or other electronic channels. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in the message or by adjusting your account settings where available. Even if you opt out of marketing communications, 33Spin Casino may still send you service related or legally required notices that are necessary for the operation of your account and the fulfilment of contractual or legal obligations.
12. Responsible Gambling and Player Protection
To support responsible gambling and comply with Australian regulatory expectations, 33Spin Casino may process personal information related to your gambling behaviour, limits and self exclusion measures. This information may be used to monitor for indicators of problem gambling, apply or adjust responsible gambling tools and communicate with you about available support options. Such processing is carried out to protect vital and legitimate interests of players and to comply with applicable obligations relating to player protection and harm minimisation.
13. Third Party Websites
The website of 33Spin Casino may contain links to third party websites or services that are not controlled or operated by 33Spin Casino. This Privacy Policy does not apply to such third party websites, and 33Spin Casino is not responsible for their privacy practices or content. When you follow a link to a third party website, you should review the applicable privacy policy of that website to understand how your personal information may be collected and used.
14. Changes to this Privacy Policy
33Spin Casino may update or modify this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technological developments or business practices. The updated version will be posted on the website with an indication of the date of the latest revision. Your continued use of the services after the publication of an updated Privacy Policy will constitute your acknowledgement of the changes and your agreement to the updated terms to the extent permitted by applicable law.
15. Contact Information
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information by 33Spin Casino, you may contact the designated privacy contact using the contact details provided on the website. When submitting a request, you may be asked to provide sufficient information to allow 33Spin Casino to verify your identity and to locate the personal information relevant to your inquiry, in order to protect your privacy and the security of your data.